The Outlaw Warranty
Warranty Terms on Outlaw Products
Preamp/processors: 3 years, parts & labor
Receivers: 2 years, parts & labor
Power Amplifiers: 5 years, parts & labor
Subwoofers: 3 years, parts & labor
Speakers: 5 years, parts & labor
New and used product bought directly from Outlaw Audio is guaranteed to satisfy all your needs. If for any reason, you are not completely satisfied with it, please contact us at 866-OUTLAWS (688-5297) within 30 days of receipt of the unit and you will receive a return authorization. Original box and packing is required for a return for credit. If you decide to return the product, in original condition, the only cost you will be responsible for is one way shipping. When your product arrives, we will inspect it to ensure that it was shipped back to us in original condition. Upon satisfactory inspection, we will issue a credit for your original purchase price minus one way shipping.
The warranty covers all defects in material and workmanship with the following specific exceptions. These are:
- Damage caused by improper installation, usage, or adjustment
- Damage caused by connection to AC power outside of the specified range
- Damage caused by accident, unreasonable use or neglect
- Damage from failure to follow instructions contained in this Owner’s Manual
- Damage from the performance of repairs by someone not authorized by Outlaw Audio
- Any unit on which the serial number has been effaced, modified, or removed
- Damage occurring during shipment (Consult the carrier for claims due to shipping damage)
- Units which have been altered or modified in design, appearance or construction
- Units which have been opened and/or have the warranty seal broken
This warranty covers only the actual defects within the PRODUCT itself. IT DOES NOT cover costs of installation in (or removal from) a fixed installation, or normal set-up, claims based on any misrepresentation by the seller, or performance variations resulting from installation related circumstances such as signal quality, AC power or incompatibilities with speakers and/or other system components. It does not cover damage caused from external circumstances like hot-swapping cables or shorted speaker wires. Before purchasing a product second hand, ENSURE you fully test the item for proper operation as failure from anything other than defective components will NOT be covered.
Outlaw Audio's warranty is limited to ninety (90) days from the date of original purchase for any Outlaw Audio product that is used for professional or commercial purposes, or any other income-producing purpose.
During the warranty period, Outlaw Audio will, at its option, either repair the defect, or replace the defective product, or the defective parts, or components thereof at no charge to the owner for parts and labor covered by this warranty. If necessary repairs are not covered by this warranty, or if a unit is examined which is not in need of repair, you will be charged for the repairs and/or the examination. If non-warranted repairs are needed, we will notify you of the estimated cost and ask for your authorization to perform said repairs. You must pay shipping charges incurred in getting your Product to the factory. We will pay the return shipping charges if the repairs are covered by the warranty. Please save the original shipping cartons, as the unit MUST be returned in the original carton and packing.
If your product needs service, please open a support ticket at support.outlawaudio.com . You will need to present the original bill of sale/invoice to establish the date of purchase. In the event that the proof of purchase cannot be established, repairs will be offered as an out of warranty service. If you are not the original purchaser, you must have the original purchaser contact us at firstname.lastname@example.org to transfer the warranty to you.
Units determined to be stolen, from the original purchaser, an authorized reseller, or from Outlaw Audio, will not be serviced under any circumstances (warranty or non-warranty).
In the event that you wish to return your Outlaw product, for servicing, please open a support ticket at support.outlawaudio.com . This will ensure that your problem is discussed with a service technician who will determine if there is a quick solution to your problem. Outlaw Audio shall not be liable for, or in anyway responsible for, incidental or consequential damages of any kind. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion of incidental or consequential damages. Therefore, the limitations and exclusions stated herein may not apply to you. This warranty gives you specific legal rights; and you may also have other rights, which may vary from state to state. THERE ARE NO WARRANTIES GIVEN BY OUTLAW AUDIO, WHICH EXTEND BEYOND THE DESCRIPTION GIVEN HEREIN. ANY IMPLIED WARRANTIES OF FITNESS FOR PURPOSE SOLD, MERCHANTIABILITY, DESCRIPTION, QUALITY OR ANY OTHER MATTERS ARE LIMITED TO THE TERMS OF THE EXPRESSED LIMITED WARRANTY STATED HEREIN.
Products are sold on the basis of specifications applicable at the time of sales. Outlaw Audio shall have no obligation to modify products once they have been sold. This warranty is applicable only in North America.