How are returns, for products other than cables, handled?
Please note that should you decide to return an item for refund, you MUST contact a customer service rep at 866-OUTLAWS and request a RETURN AUTHORIZATION (R/A) #. Returns received without an R/A # will result in refund delays, a 20% restocking fee and are subject to refusal. Original inner and outer box and packing is required for all returns. Credit will be issued only for product returned in original condition with all accessories and original box and packing. In the event a customer returns product in unsaleable condition, customer will have the option to receive the product back at their expense, or accept an 80% restocking fee. When a request is made to return a product under our 30-day money back guarantee, we will arrange for return shipping and we will refund you the purchase price for that product(s) minus one way shipping. Essentially, trying a product in your own home only costs the price of one way shipping!
Outlaw Audio, at their discretion, reserves the right to implement a 20% restocking fee; some examples include, but are not limited to: minor damage beyond reasonable wear and tear, smoking/odor related damage, missing original inner and outer box and packing, and undeliverable shipments. In addition, refunds for refused or undeliverable shipments, will have the cost of round-trip shipping deducted from the final refund.
*Exceptions to this policy:
• Returns from outside the contiguous U.S. will be shipped back to our designated warehouse at the customers expense, once received and inspected, the standard U.S. ground rate only will be refunded along with the original purchase price (any duties, taxes and brokerage fee paid will not be refunded).
• When purchasing and returning the same model twice, there will be a 20% restocking fee, and you will be out round-trip shipping.
• When purchasing and returning the same model thrice, it is not returnable and is a final sale.
• Free-Shipping. All purchases that qualify for Free Shipping, or a Free-Shipping Promotion will be refunded the purchase price less the cost of ground shipping. An Outlaw Customer Service Representative will provide you with a return shipping label(s) at no charge (contiguous U.S. only).
In order to receive a full refund of the product purchase price, the product must be returned in original condition, all packing materials and accessories must be included with the original product return. The value of any missing items will be deducted from the refund amount on all returns.
Why are cables not included in your 30-day trial period?
Cables are FINAL SALE and are NOT RETURNABLE even when included in a package with other electronics. If you return a multiple-product package, you will only be credited for the non-cable portion. We hope you understand that our cost structure for cable fulfillment makes it impossible for us to offer a return option and still make these cables available at such an excellent value.
What happens if I only wish to return part of a combo deal?
If you order a discounted combination package such as a pre-amplifier/amplifier combination and return one of the bundled products for credit, any package discount will be DEDUCTED from your refund amount.
What happens if I order a product and receive the wrong item(s)?
If you place an order and receive the wrong item(s), you agree to return the item(s) at Outlaw Audio's expense. At no expense to the customer, Outlaw Audio will ship the customer the proper items at the earliest possible point after notification.
What happens if I order a product and it is defective upon Arrival?
Within 30 days from the date of purchase, for any in-stock Outlaw Audio product that is bought directly through the Outlaw Audio website, we will provide an advanced replacement at our cost.
To be eligible for an advanced replacement, we require our customers use the original box and packaging materials. If you no longer have the original packaging, you will be charged a repackaging fee.
You will be sent a pre-paid shipping label to return your original, defective item at our cost. Ensure you use the original box and packaging, and include all accessories along with the unit. Not including all accessories will result in a fee.
If the defective unit is not returned within ten days of receiving the replacement, you will be charged for the final value of the replacement. Your acceptance of the replacement unit will serve as your approval to charge your credit card for the replacement value if the original is not received back by Outlaw.