Return/Refund/Shipping Policies
How are returns, for products other than cables, handled?
Please note that should you decide to return an item for refund, you MUST contact a customer service rep at 866-OUTLAWS and request a RETURN AUTHORIZATION (R/A) #. Returns received without an R/A # will result in refund delays, a 20% restocking fee and are subject to refusal. Original inner and outer box and packing is required for all returns. Credit will be issued only for product returned in original condition with all accessories and original box and packing. In the event a customer returns product in unsaleable condition, customer will have the option to receive the product back at their expense, or accept an 80% restocking fee.
When a request is made to return a product under our 30-day money back guarantee, we will arrange for return shipping and we will refund you the purchase price for that product(s) minus one way shipping. In the event that customer requests that delivery be returned to Outlaw prior to delivery, customer will be responsible for any additional RTS fees in addition to fees below.
Essentially, trying a product in your own home only costs the price of one way shipping!
Since customers within the 48 states may not be able to see the one way shipping amounts at checkout (due to free shipping to the 48 states being offered on purchases over $500) shipping amounts are listed here:
Model 2220: $37.48 USD/ea
Model 5000x: $78.73 USD
Model 7000x: $90.62 USD
RR2160MkII: $56.88 USD
WiiM Ultra: $32.42 USD
LCRv2: $38.04 USD
All other items can be seen by adding the item to your cart.
To those in Canada where an additional shipping surcharge is added at checkout, you may take the surcharge and add it to the aforementioned shipping amounts to calculate the shipping amount that would be deducted from your credit.
Outlaw Audio, at their discretion, reserves the right to implement a 20% restocking fee; some examples include, but are not limited to: minor damage beyond reasonable wear and tear, smoking/odor related damage, missing original inner and outer box and packing, and undeliverable shipments. In addition, refunds for refused or undeliverable shipments, will have the cost of round-trip shipping deducted from the final refund.
*Exceptions to this policy:
• Apparel (Final Sale)
• Cables (Final Sale)
• Items not normally sold, but sold on an exceptional basis e.g. replacement remotes, knobs, etc. (Final Sale)
• Returns from outside the contiguous U.S. will be shipped back to our designated warehouse at the customers expense (any duties, taxes and brokerage fee paid will not be refunded).
• When purchasing and returning the same model twice, there will be a 20% restocking fee, and you will be out round-trip shipping.
• When purchasing and returning the same model thrice, it is not returnable and is a final sale.
An Outlaw Customer Service Representative will provide you with a return shipping label.
In order to receive a full refund of the product purchase price, the product must be returned in original condition, all packing materials and accessories must be included with the original product return. The value of any missing items will be deducted from the refund amount on all returns.
As a reminder, since Canadian shipping (and those to Alaska and Hawaii) is subsidized by subtracting the costs of shipping within the contiguous United States from the actual quote, a full product purchase refund is not possible as the actual one way shipping costs would be deducted upon returning said item.
What happend if I cancel an order before it ships?
If we haven't shipped, we will refund your full purchase price. Please call us at 866-OUTLAWS 9-5 EST to maximize the possibility of preventing shipment as we normally ship same day, often within hours.
What happend if I cancel an order after it ships?
If your item ships and we are able to carrier intercept it before delivery, we will deduct standard return shipping from your purchase. Please keep in mind that many of our products are extremely heavy, and we are charged return shipping for an intercepted package.
Why is apparel a final sale?
We are an audio company who occasionally has Outlaw branded apparel for sale. We have no way of verifying if the item has been worn or not, and as such it is not returnable.
Why are cables not included in your 30-day trial period?
Cables are FINAL SALE and are NOT RETURNABLE even when included in a package with other electronics. If you return a multiple-product package, you will only be credited for the non-cable portion. We hope you understand that our cost structure for cable fulfillment makes it impossible for us to offer a return option and still make these cables available at such an excellent value.
What happens if I only wish to return part of a combo deal?
If you order a discounted combination package such as a pre-amplifier/amplifier or streamer/amplifier combination and return one of the bundled products for credit, any package discount will be DEDUCTED from your refund amount. This includes combo orders, that qualified for free shipping due to the price being over $500; if returning a portion of the order changes your item total to below $500, shipping would be deducted from your refund amount accordingly.
What happens if I order a product and receive the wrong item(s)?
If you place an order and receive the wrong item(s), you agree to return the item(s) at Outlaw Audio's expense. At no expense to the customer, Outlaw Audio will ship the customer the proper items at the earliest possible point after notification.
What happens if I order a product and it is defective upon Arrival?
Within 30 days from the date of purchase, for any in-stock Outlaw Audio product bought directly through the Outlaw Audio website that is deemed defective, we will provide a replacement at our cost.
At Outlaw's discretion, we may provide an advanced replacement. To be eligible for an advanced replacement, we require our customers use the original box and packaging materials. You will be sent a pre-paid shipping label to return your original, defective item at our cost.
Ensure you use the original box and packaging, and include all accessories along with the unit. Not including all accessories will result in a fee.
If the defective unit is not returned within ten days of receiving the replacement, you will be charged for the final value of the replacement.
Your acceptance of the replacement unit will serve as your approval to charge your credit card for the replacement value if the original is not received back by Outlaw.
What happens if I am unavailable to sign for my package?
Because Outlaw Audio is responsible for damage or loss in transit prior to delivery, a signature is required at delivery for all shipments over $100. If you are unavailable to sign for your package, you will be responsible for working with your local carrier (FedEx or UPS) in order to make arrangements to receive the product.
What's the deal with B-Stock Items?
B-stock units are customer returns or factory-refurbished units that have been opened for any reason. They carry a full warranty and thirty-day money back trial. While these units are 100% fully operational they are not guaranteed to be blemish free. If you are not comfortable with blemishes, please consider new product. The B-Stock images are watermarked and include a statement letting you know they are generic and do not represent the product in question. You can return a B-Stock item for any reason and would be out one way shipping.